My first client is a Malay man. He is working for LRT Station (management level). I had spent around one month to close his case. It is not because the client was a very troublesome man but it is because I was not knowledgeable enough at that time. As a result, I had to go back to confirm on the answers of the questions he asked me and met him next meeting. However, I learnt a lot about insurance because of the challenges he gave me.
Before he became my client, we didn't know each other at all. I got his contact number through my father. As an appreciation of trusting me, I had given him some free gifts. I was very happy that time not because he bought an insurance plan from me but because he trusted me on every explanation made by me. It is not easy to make people, including close friends, to believe in what we say, especially when we, as insurance agents, are explaining about our insurance plans.
Because he is a government servant, he doesn't need any insurance plan except a saving plan. So, he bought a saving plan for his wife called Excelpay 20. This is a saving plan which will pay an insured a guaranteed amount of coupon every two years, instead of three years, from the second policy year onwards. Disability benefit is given free to standard life until 59 years old. An insured is guaranteed to have to pay premiums of 20 years only and the level of premium will not increase in the future (guaranteed).
When I passed the policy to the client, I pointed out all the important benefits I had mentioned before to show him that everything I had explained previously was stated in his contract of insurance. In order to make him to better understand the insurance plan he had bought, I did a very simple summary. I was very satisfied because he was very satisfied with my explanations and services.
So, I think my decision to become an insurance agent is right. From here, I know that insurance companies in Malaysia don't lie because they are closely and fully controlled by Bank Negara Malaysia. It is some of the irresponsible insurance agents who lie. So, insurance agent is a very challenging and rewarding career. To be a good and successful agent, I will and have to work harder and harder.